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Monday, 21 Nov


2nd Annual Digital Consumer Event

Organised by European Commission


The European Commission organises its second Annual Digital Consumer Event to reflect with the general public, academics, consumer and business associations, as well as authorities, on the problems consumers currently face in the digital transition.

The Commissioner for Justice, Didier Reynders, will give the opening speech.

The core of the event will consist of panels on the following topics:

  • Online consumer vulnerabilities: shedding light on dark patterns, personalisation and structural asymmetries
  • Online consumer purchases: challenges raised by digital subscriptions, virtual items and the addictive use of digital products
  • Online consumer contracts: mapping unfair contract terms and the lack of transparency

The Commission will also present the progress on the Product Safety Pledge, a voluntary agreement by leading E-Commerce platforms.